The Flame Lily Healthcare Complex Care Services
“Simplifying complex needs, helping you live your best life at home and in the community”
At The Flame Lily Healthcare, we believe in empowering individuals to move and live their best lives in the comfort of their own homes and as active members of their communities. We move beyond the traditional model of care, ensuring that each person thrives in an environment that fosters independence, dignity, and connection
Services for young people between 16-25 years
Our complex care health-related services cater to individuals with complex care needs, including those with dementia, Parkinson’s, Learning disabilities, mental health and other neurological conditions.
Our Supported living services for children between 16-25 include supporting those who may have complex support needs, learning disabilities, mental health issues, challenging behaviour, and other neurological conditions. They include shared accommodation (non-ring-fenced). This accommodation is for looked after children and care leavers only. There may be care leavers over the age of 18 living at the accommodation. Each child will have their own bedroom, but will share communal areas (for example, a kitchen or a living area).Ring-fenced shared accommodation-Looked after children and care leavers aged 16 to 17 may be living in this accommodation with other people who are not care-experienced and aged over 18. Each child will have their own bedroom, but will share communal areas (like, a kitchen and a living area).This service will accommodate upto three young people at any given time.
Supported Living for adults
Over 18 years of age - These provisions are made as per the guidance of the Care Act 2014. This may range from short periods to up to full-time care. The delivery of service hours and the number of staff are dependent on the requirements of the funder and the needs of the individual. These offer an option for individuals who do not want to live in residential care but find it difficult to cope at home. It provides suitable accommodation, which can be an individual's own home, with some forms of support, such as help with activities that enable an individual to live an independent and fulfilling life. Supported living can also be shared by two or three people with similar health problems. Staff visit the service to assist with tasks such as activities of daily living, finding a job, going out to college or work, shopping, housework, and repairs.
We recognise that from time to time, individuals may not have sole access to their accommodation and may live with other tenants, however, still require a support package. We work closely with our landlords to ensure that the accommodation that they provide is to the highest standard possible to create a safe and environmentally sound space.
Capacity for Multi-Agency Work
The Flame Lily Healthcare has a dedicated team of care professionals trained to work closely with other healthcare providers and agencies to ensure our clients receive the best possible care. We have a robust referral system in place that enables us to work with other healthcare providers and agencies, such as hospitals, GPs, and social care providers, to provide a coordinated approach to care.
Hospital at Home service
Access to Specialist Clinical and Care Staff
A Hospital at Home service is a subtype of Intermediate Care, encompassing both the active treatment at home by health care professionals of patients (for a limited period) who may otherwise be admitted to hospital and helps patients with early supported discharge.Our team of highly-trained specialists and professionals work with service users, providing high-quality clinical care that helps keep service users out of the hospital. With more than 50 years of experience across the spectrum, you are sure to get the best support you need.
Domiciliary Care and Live-in Care
This regulated activity is managed from the head office as per the address of the business. Under this provision, The Flame Lily Healthcare provides personal care to clients in their own home.The company is not involved in the decision-makingking around the client’s home. The package of care is tendered depending on the requirements as laid out by the funder – whether this is the client, local authority or healthcare. The client reserves the right to terminate the service with Flame Lily Healthcare at any time and choose to move to another provider.
Capacity for Multi-Agency Work
The Flame Lily Healthcare has a dedicated team of care professionals who are trained to work closely with other healthcare providers and agencies to ensure that our clients receive the best possible care. We have a robust referral system in place that enables us to work with other healthcare providers and agencies, such as hospitals, GPs, and social care providers, to provide a coordinated approach to care.
Your Journey Starts Here
-
![]()
Support begins
Meet your carefully matched professional support team who will provide you with high-quality support.
-
![]()
Free care assessment
Meet your local support manager to discuss your needs and preferences in detail during your free support assessment.
-
![Our dedicated client services team are ready to answer all of your important questions.]()
Methods you can use to contact us
Our dedicated client services team are ready to answer all of your important questions about the support you may need.
Here is what some of our clients
are saying
Quality is at the heart of what we do
-
![]()
CQC Report
We checked the care people received matched the information in their records. We looked at records relating to the management of the service, including audits carried out within the service.
-
![Birmingham City Council]()
Edbaston Complex Team (Birmingham City Council)
I have to say, the change in SU is remarkable – he seems so happy in his placement. I can only commend your input as his confidence, quality of life and general outlook seem to be so much better now than when he was in hospital.
-
![Regency Court]()
Regency Court
Shelly was amazing during what was a very difficult day for us at, Regency Court. Our sincere appreciation goes to The Flame Lily for having provided competent and dedicated personnel to us in our critical hour of need.
-
![]()
Google Reviews
I am so happy to have been part of Flame Lily Health Care. Fully trained in my work in different care services, be it domiciliary, supported living and mental health institutions. Thanks for believing in my work, and I will always be appreciative.
