Care Quality Commission (CQC)

The Flame Lily is an accredited member of the esteemed Care Quality Commission. The CQC is an independent regulator of health and social care services in England. The body strives to provide secure, kind and excellent health and social care services. It even ensures that the medical bodies/agencies governed by them are periodically monitored, inspected and rated on their services, to ensure that all the standards are met through.  

Recruitment and Employment Confederation (REC)

The Flame Lily is a member of the noteworthy REC, the national recruitment professional body. As a part of its Social and Health Care Group, each associated member has to adhere to the Code of Professional Practice (of their sector) and pass their Compliance Test every two years to continue the membership. The Flame Lily is a proud member to have passed their inspection, scoring Platinum.  

The Flame Lily Healthcare are pleased to announce we recently passed our inspection by the REC and scored Platinum!

Crisis Prevention Institute (CPI)

The Flame Lily holds a license to deliver the MAPA Training, a comprehensive training program for the staff that teaches them effective management and intervention techniques to handle and mitigate the aggressive behavior in the workplace.

ISO 9000

The Flame Lily Healthcare and Complex Care is an accredited holder of ISO 9001 certification. ISO 9000 is an internationally recognised standard that ensures that our products and services meet the needs of our clients through an effective quality management system. This certification further strengthens our commitment to our customers and those we serve.

Frameworks

We are also the members of the following Frameworks:

• Health Trust Europe

The Flame Lily is proud to announce a score of 99.64% in the re-audit done by Neuven for HealthTrust Europe on April 27th 2020. Neuven offers a wide range of healthcare audits such as framework compliance checks and agency checks. Neuven is committed to build transparency and efficiency into workforce management, increase cost savings, and ensure compliance in the workforce supply chain.

In the February 9th 2021 audit by Neuven for HealthTrust Europe, The Flame Lily Healthcare scored 99.35%. HealthTrust Europe is a member of HCA Healthcare and runs on the belief of care and improvement of human life. It (and its members) are committed to delivering high-quality and affordable care in the communities it serves. The certification under HealthTrust Europe demonstrates our resolve to serve more customers better.

• NHS Workforce Alliance
• NHS Wales Shared Partnerships Services

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Founded

19

Years ago

Staff were kind and caring. People's needs were assessed and care records gave clear guidance on how people should be supported.

House of the Flame Lily

CQC overall rating

Good

12 July 2019

See the report