Setting the Gold Standard in Healthcare: The Flame Lily’s Unwavering Commitment to Excellence
In December 2023, The Flame Lily Healthcare Limited underwent a focused inspection by the Care Quality Commission. The inspection primarily revolved around the key areas of safety, effectiveness, and leadership. We are thrilled to report that no evidence was found to indicate that our service users were at risk of harm in any of these areas. This positive outcome is a testament to our unwavering commitment to delivering high-quality care, particularly for individuals with complex conditions, brain injuries, mental health challenges, and neurological conditions.
At The Flame Lily Healthcare Limited, we take immense pride in our unwavering commitment to our mission: "Quality is at the heart of what we do. We are excited to share the remarkable work we do to provide exceptional healthcare and support to our service users, including those with complex care needs, young children, adults, and individuals requiring long-term care and our recent inspection report from the Care Quality Commission (CQC) that highlights the spirit of excellence that guides us.
Our Commitment to Quality Care:
The Flame Lily Healthcare is dedicated to delivering personal care to individuals in their own homes, as well as those in supported living environments. Our services encompass a broad spectrum, ranging from support for older adults to young children and individuals with learning disabilities, autism, brain injuries, mental health challenges, challenging behaviours, and neurological conditions. We are here to provide support for those in need, regardless of the complexity of their condition.
Right Support:
At The Flame Lily, we recognise that each person's needs are unique. Our dedicated team creates individualised care plans and risk assessments for every service user, ensuring they receive support tailored to their specific requirements. This personalised approach guarantees that individuals get the right support they need to thrive, whether they are coping with brain injuries, mental health challenges, or neurological conditions.
Right Care:
The safety and well-being of our service users are paramount. We maintain an adequate and well-trained staff to provide support while adhering to rigorous recruitment standards. Our commitment to safeguarding individuals includes robust procedures to prevent abuse, ensure medication management, and maintain strict infection control measures. Our ultimate goal is to promote not only physical but also emotional well-being for those requiring long-term care.
Right Culture:
The Flame Lily's culture is founded on transparency, accountability, and continuous improvement. We actively seek feedback from service users and their families to ensure their satisfaction with the care and support they receive. Regular audits help us identify areas where improvements can be made, and we are dedicated to learning from our experiences. Our management team is committed to providing support and listening to the needs and concerns of our staff, creating a nurturing environment for personal and professional growth.
Our Vision for the Future:
Our mission goes beyond just meeting standards; it is about exceeding expectations. The Flame Lily Healthcare Limited aims to continue expanding our reach and launching new services to enhance the quality of life for our service users. We are committed to providing healthcare and supported living services that are tailored to individual needs, delivered in the comfort of their own environment, and uphold least restrictive principles. Whether it's for individuals with long-term care needs, neurological conditions, or challenging behaviours, we are here to provide compassionate, person-centred care.
At The Flame Lily Healthcare Limited, our dedication to the spirit of excellence is unwavering. We are proud of the exceptional care we provide to those with complex needs, supported living requirements, and the unique hospital-at-home services we offer. Our commitment to quality care, transparency, and continuous improvement sets us apart as a leader in healthcare and supported living services in the West Midlands region. We invite you to learn more about our services and join us in our mission to improve lives through compassionate, person-centred care for individuals with a wide range of needs, including brain injuries, mental health challenges, and neurological conditions.You can view our inspection report here https://www.cqc.org.uk/location/1-6592356837