Our Commitment to Safe, High-Quality and Compassionate Care
We are taking clear, measurable steps to strengthen quality, governance and transparency across all our services.
Your safety and trust are our priority.
Immediate actions taken following recent regulatory feedback
Strengthened training, governance, documentation and audits
Ongoing collaboration with local authorities, professionals and families
What We Have Improved Already
Medicines Safety
Pharmacy-issued MAR charts introduced
PRN guidance standardised
New medicines audits implemented
Governance & Oversight
Weekly senior management governance reviews
Updated audit tools (MCA, care plans, risk assessments)
Clear evidence trail stored centrally
Staff Training & Competence
Specialist PEG & epilepsy refresher training completed
Autism & LD refreshers delivered
Updated training matrix
What We Are Doing Next
January – March 2026
- Rolling care plan upgrades
- New templates for decisions, involvement and consent
- Reinforced documentation standards
April – June 2026
- Family engagement forum
- New service user involvement audits
- Publication of quality dashboard
July 2026 & Ongoing
- Quarterly quality reports
- Continuous training programme
- Independent audits
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Warning Notice Action Plans
Updated risk assessments
Updated MAR charts
Training matrix
Minutes of governance meetings
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Upload PDF scans of:
KH holiday planning email (if permitted)
IH Social Worker feedback
QA surveys
Independent Accreditations
Accreditations That Validate Our Quality Framework
ISO 9001 – Quality Management
ISO 20000 – Service Management
ISO 27001 – Information Security
Our Public Response to Media Coverage
“We recognise the concerns highlighted and we welcome the opportunity to demonstrate the significant progress we have already made. We remain committed to transparent communication and ongoing improvement.”
Speak With Our Leadership Team
For any questions about our quality improvement journey, please contact us.
Email Us
Call Us