Our Commitment to Safe, High-Quality and Compassionate Care

We are taking clear, measurable steps to strengthen quality, governance and transparency across all our services.

Contact Leadership Team

Your safety and trust are our priority.

Immediate actions taken following recent regulatory feedback
Strengthened training, governance, documentation and audits
Ongoing collaboration with local authorities, professionals and families

What We Have Improved Already

Medicines Safety

Pharmacy-issued MAR charts introduced
PRN guidance standardised
New medicines audits implemented

Governance & Oversight

Weekly senior management governance reviews
Updated audit tools (MCA, care plans, risk assessments)
Clear evidence trail stored centrally

Staff Training & Competence

Specialist PEG & epilepsy refresher training completed
Autism & LD refreshers delivered
Updated training matrix

What We Are Doing Next

  
                January – March 2026
                Rolling care plan upgrades
New templates for decisions, involvement and consent
Reinforced documentation standards

                April – June 2026
                Family engagement forum
New service user involvement audits
Publication of quality dashboard

                July 2026 & Ongoing
                Quarterly quality reports
Continuous training programme
Independent audits

- Warning Notice Action Plans
- Updated risk assessments
- Updated MAR charts
- Training matrix
- Minutes of governance meetings
Upload PDF scans of:
- KH holiday planning email (if permitted)
- IH Social Worker feedback
- QA surveys